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FAQ

SHIPPING AND REFUNDS

I no longer see an item that I wanted to purchase, will it be available again?  

If you no longer see an item that was once available on our Online Store, you can contact our Customer Service by phone or email to see if it will be available again in the future.

What currency are the prices in?

Kutula Kiss products are priced in US dollars.

How can I be sure that my order has been processed?

Once an order has been placed, you will receive an Order Confirmation email with information about your purchase. If you do not receive an Order Confirmation email within 24 hours, please contact our Customer Service by phone or email.

Can I remove items from my order?

Items cannot be removed from an order once it has been placed without contacting our Customer Service. If you would like to remove items from your order you must contact our Customer Service by phone or email to receive more information.

Can I cancel my order?

If your order is still being processed and has not shipped you may contact our Customer Service by phone or email to cancel your order.

What should I do if I receive a damaged/ incorrect item?

Our main goal at Kutula Kiss is to make sure you are happy. If you have  received an incorrect or defective item, please contact  Customer Service by phone or email within 30 days of invoice date to request a Call Tag. Please include the original Packing Slip Return Form with your return, and note the specific defect or error. Your shipping fees are not refundable.

How long does it take to receive a refund for a returned item?

Once a return has been received your refund will be applied to the original form of payment within 5 – 7 business days.

Exchanges

Can I exchange a product I purchased for something else?

We do not offer merchandise exchanges. If you would like one Kutula Kiss item in place of another, simply return your original purchase for a refund  and place a new order for the item you would like.

INTERNATIONAL ORDERS

Shipping

What do you charge for shipping?

Please be aware that there may be additional charges for duties and taxes when orders are shipped out of Canada. Every country has different procedures for incoming packages. Kutula Kiss does not have information on customs or duties and can not estimate these charges. Please check with the proper local authorities before placing an order.  Kutula Kiss is not responsible for non-paid import taxes, nor will Kutula Kiss issue any refunds or exchanges for deliveries that have been refused for non payment of import taxes.

Shipping will take place either the same day the order is placed or the next day.  Orders will typically arrive 4 days within Canada, 5 – 7 days within the United States and 2-3 weeks for international orders.  Please don’t hesitate to contact us with any shipping concerns.

What is the value that will be displayed on my customs documents?

The total net amount of merchandise purchased will be declared on all customs documents. Customs documents cannot be altered.

Can I expedite shipping on my  order?

If you want delivery of your Kutula Kiss product faster than the post office can deliver, please email us for UPS rates.

How do I find you?

Toll free telephone within North America:  1-888-484-8867
Email: info@kutulakiss.com
Snail Mail:
Kutula Kiss Trading Ltd.
#304-175 West 2nd Street
North Vancouver, British Columbia,
Canada V7M 0A5

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